This article is for PortalSIX Users.

By the end of this article, you will:

1. Know how to access your PortalSIX user app
2. Know how to set up your new account and login to your PortalSIX user app
3. Be familiar with the PortalSIX user app's layout, contents, and how to navigate the app

Getting a PortalSIX user account

When a new user account is created for you, you will receive a Welcome Email. This email is sent to the email associated with your PortalSIX user account.

The Welcome Email contains:

1. The website address where you can configure your login information
2. Your username (which is your email address)
   
3. A one-time password (OTP) that you'll use to sign in for the first time
   

If you believe you should have a PortalSIX user account but do not have a Welcome Email, please contact one of your organization's PortalSIX Administrators.

---

Navigating to your PortalSIX user app

When accessing your PortalSIX user app for the first time, you'll need to set up your login information. To start this process, please navigate to the URL included in your Welcome Email, then follow the prompts shown on the screen to configure your password and additional authentication methods.

For additional help on configuring your login information, please visit the article on Registering your new PortalSIX user account

Once you have created and confirmed your password, you will be directed to your PortalSIX user app's main login page.

The URL for your PortalSIX user app is in the format:

               https://[your account name].six3ro.com.

---

Logging into your account

To log in to your PortalSIX user app:

1. Navigate to your PortalSIX user app login page at https://[your account name].six3ro.com
   
2. Enter your username, which is your email address associated with your PortalSIX user account. Your username is not case sensitive.
3. Enter your password. Your password is case sensitive
   
4. Choose how you wish to receive a code for your additional authentication. You can choose to receive the code on your phone, via text message, or by email
   
5. Enter the code you receive at your selected location
   

If your authentication attempt fails, you can retry, or you can select "Forgot password" to reset your login credentials.

For additional information on logging into your PortalSIX user account, please view the article Logging into the PortalSIX user app

---

Navigating your PortalSIX user app

Once you successfully login to your PortalSIX user app, you will be shown your SIX Dashboard. This dashboard displays the list of SIXs that you're authorized to access. To view the files within a specific SIX, click on the desired SIX to view the SIX Details page.

From the Dashboard, you can also:

1. 

   Create a new SIX (if your user account has the appropriate permissions)
   
2. Search SIXs for desired content
   
3. Navigate to the PortalSIX Support Site
   
4. View and update your user profile information
   
5. Update your login credentials
   
6. Log out of the PortalSIX user app

Please reach out to us at SIX3RO if you need any additional help or information.

During this pilot period, we will make every effort to respond to your emails or phone calls within 24 hours.

You can reach us at

info@six3ro.com 

or

+1 (703) 721-8208

1. FAQ: What is a SIX?