This article is for PortalSIX Customer Account Administrators.

By the end of this article, you will:

1. Know how to log into the PortalSIX customer account administration portal.

Before you can login to the PortalSIX customer account administration portal for the first time, you need to register your new admin account. If you have not registered your new  admin account, please do so before trying to login. Information on admin account registration can be found here: Registering your new PortalSIX customer admin account.

Logging into your PortalSIX admin account

1. Navigate to your organization's PortalSIX customer account administration portal login page. The URL for this page will be in the following format: https://[your org's account name].admin.six3ro.com/login.
   
2. Enter your username. Your username is the email address associated with your PortalSIX customer admin account.
   
3. Enter your password, which you created during the registration process. Click Continue.
   
4. PortalSIX requires you to enter a code as an additional authentication method. You can choose whether to have this code sent to your email address or texted to your mobile device. Choose the desired location (email or text), and click Continue.
   
1. Note: you'll be able to choose the location to have the code sent to each time you login.
5. Locate the code sent to the location you chose in the previous step. Enter it where prompted on the login page and click Continue.
   

When you successfully complete these login steps, you will be presented with the main PortalSIX customer account administration portal screen, which displays a dashboard of infomration about your PortalSIX customer account.

If you are unable to login to the PortalSIX customer account administration portal

If your login attempt fails, you can either retry the login process or you can recover access by clicking on the Forgot Password link on the first login screen (with username and password entry fields). If you choose to recover your access, you will receive an account recovery email at the email address associated with your PortalSIX customer admin account. This email will look much like the new customer admin welcome email, and will contain a URL, your username, and a one-time password (OTP) that you'll need to start the recovery process.

To recover access:

1. Navigate to the access recovery URL included in the account recovery email.
   
2. Enter your username (the email associated associated with your admin account) and the one-time password (OTP) from the email. Click Continue.
   
3. Enter and confirm a new password for your account. Click Continue.
   
1. Note: if your chosen password does not meet the complexity requirements, you will be prompted to try again.
4. Locate the code sent to the email address associated with your user account. Enter the code where designated. Click Continue.
5. Locate the code sent to your phone via text. Enter the code where designated. Click Continue.
   

When you have successfully completed these steps, you will be able to login to the customer account administration portal.

Please reach out to us at SIX3RO if you need any additional help or information.

During this pilot period, we will make every effort to respond to your emails or phone calls within 24 hours.

You can reach us at

info@six3ro.com 

or

+1 (703) 721-8208

1. Getting Started as a PortalSIX Customer Account Administrator
2. Registering your new PortalSIX customer admin account